Improvement of "Supeltas" Professionalism in Traffic Regulation

Abstract

This research aims to describe the improvement of "Supeltas" professionalism in traffic regulation. The research is qualitative, utilising a phenomenological and case study approach. The subjects of the study are "Supeltas" and road users, with traffic regulation as the object of the research. Data collection methods include observation, interviews, and documentation. Data validity is ensured through source and method triangulation. Data analysis employs interactive data analysis techniques, consisting of data reduction, data display, and data verification. Research Findings: Based on field observations conducted from November 2-10, 2023, it was found that generally, "Supeltas" lack understanding of traffic signs and traffic regulation. They tend to perform their duties without proper knowledge, and they do not receive welfare support from the government or the police. The tools used for traffic regulation are inadequate, as are the uniforms. They exhibit a lack of confidence in performing their duties and frequently change work locations based on traffic conditions. Observations of road users revealed a lack of respect for "Supeltas," ignoring their signals, and non-compliance with their instructions. Interviews with both "Supeltas" and road users revealed that "Supeltas" generally lack understanding of traffic regulations and signs, receive no guidance from the police, mostly do not possess a driver's licence, and use basic facilities. They also lack welfare support from the police and frequently change their working locations. Conclusion: It is imperative to enhance the professionalism of "Supeltas" to improve their performance. This can be achieved through proper guidance, training programs, adequate facilities, peer tutoring, and other supportive measures.